Privacy policy
Privacy Policy
Urthkind Pty Ltd
Last updated: 9 May 2026
This Privacy Policy describes how Urthkind Pty Ltd ("Urthkind", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from urthkind.com.au.
By using and accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page together with the revised “Last updated” date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources depending on how you interact with our website and services.
We may use this information to:
- Provide and improve our Services.
- Process orders and payments.
- Communicate with you.
- Prevent fraud and maintain security.
- Comply with legal obligations.
What Personal Information We Collect
Information We Collect Directly From You
Information submitted directly through our Services may include:
- Name, address, phone number, and email address.
- Billing and shipping details, payment confirmations, and order information.
- Account information including usernames and passwords.
- Shopping activity such as wishlist items and cart activity.
- Customer support communications and enquiries.
Information We Collect Through Cookies
We automatically collect certain usage information through cookies, pixels, and similar technologies.
This may include:
- Browser and device information.
- IP address and network connection details.
- Pages viewed and interactions with our website.
Information We Obtain From Third Parties
We may receive information from third-party service providers including:
- Shopify and related ecommerce tools.
- Payment processors.
- Advertising and analytics providers.
How We Use Your Personal Information
| Purpose | How We Use Your Information |
|---|---|
| Providing Services | To process orders, manage accounts, handle shipping, returns, and customer support. |
| Marketing & Advertising | To send promotional communications and personalise advertisements. |
| Security & Fraud Prevention | To detect suspicious activity and maintain platform security. |
| Customer Communication | To respond to enquiries and improve customer experience. |
Cookies
Like many websites, we use cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies help us:
- Remember your preferences and shopping cart.
- Improve website performance and analytics.
- Personalise advertising and marketing.
Most browsers accept cookies automatically, but you can usually modify your browser settings to decline or remove cookies.
How We Disclose Personal Information
We may disclose your information to trusted third parties including:
- Service providers and vendors.
- Payment processors and fulfilment partners.
- Marketing and analytics providers.
- Government or legal authorities where required by law.
We do not use sensitive personal information to infer characteristics about you.
User Generated Content
Our Services may allow users to submit reviews and other public content.
Any information shared publicly may be visible to other users and third parties.
Third Party Websites and Links
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices or content of external websites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children.
Security and Retention of Your Information
We use reasonable security measures to help protect your information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as reasonably necessary for business, legal, or operational purposes.
Your Rights and Choices
Depending on your location, you may have rights relating to your personal information, including:
- Accessing your personal information.
- Requesting corrections or updates.
- Requesting deletion of your data.
- Requesting portability of your information.
- Withdrawing consent to certain processing activities.
- Managing marketing communication preferences.
We may require verification of your identity before processing requests.
Complaints
If you have concerns about how we handle your personal information, please contact us.
In Australia, complaints may also be directed to the Office of the Australian Information Commissioner (OAIC).
International Users
Your information may be processed and stored outside your country, including in the United States and other jurisdictions where our service providers operate.
We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.
Contact Us
Urthkind Pty Ltd
Website: urthkind.com.au
Website: urthkind.com.au
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.
This Privacy Policy is effective as of 9 May 2026.